g63com Frequently Asked Questions

You must be at least 21 years old. This is strictly enforced. Your date of birth is collected at registration and confirmed during the KYC (identity verification) process. Accounts found to belong to anyone under 21 are suspended without exception.

Yes. g63com is open to eligible players across the Philippines — whether you're in Quezon City, Cebu, Davao, or a more rural area. Registration is entirely online. There are no geographic restrictions within the Philippines.

No. Each person is allowed one g63com account only. Creating duplicate accounts violates the Terms and Conditions and will result in all associated accounts being permanently suspended. If you're having trouble accessing your account, contact support — don't create a new one.

A valid Philippine government-issued photo ID is required — accepted IDs include UMID, SSS ID, driver's license, PhilSys National ID, and passport. You'll also need to submit a selfie. KYC is required before your first withdrawal can be processed.

OTP (one-time password) verification is triggered when g63com detects a login from an unrecognised device or browser. The OTP is sent via SMS to your registered Philippine mobile number. Enter it promptly — it expires within a few minutes. This step protects your account even if your password has been compromised.

Contact the g63com support team via live chat (available 24/7) and ask for account recovery assistance. The team will verify your identity using your registered details before helping you reset access. Do not create a new account — that would be a Terms violation and lead to suspension.

First, check that your phone has signal and SMS service enabled. OTPs are sent as regular SMS — occasional network delays happen. Wait a minute or two and try requesting a new OTP. If it still doesn't come, contact g63com support through live chat with your registered details and the team will assist you.

Accounts can be locked after multiple failed login attempts, or if a self-exclusion or cooling-off period has been applied. Contact the g63com support team through live chat — they're available around the clock and can verify your identity to advise on next steps.

Yes. g63com uses SSL encryption for all data in transit, and OTP device verification adds a second layer of security at login. To stay protected: use a strong, unique password; keep your registered mobile number current; never share your OTP with anyone — including anyone claiming to be g63com support. Our team will never ask for your password or a live OTP.

Log in to your g63com account, go to the deposit section, and follow the instructions for your preferred method. Available options include Philippine bank transfer and local e-wallets. All deposits are processed in Philippine Peso (PHP). Funds are reflected in your account balance after confirmation by the payment channel.

g63com supports Philippine bank transfer, online/mobile banking, and local e-wallets for deposits and withdrawals. All transactions are in PHP. Credit cards and cryptocurrency are not accepted as payment methods for betting deposits or withdrawals on this platform.

Withdrawal processing times vary depending on the payment method chosen and the time of the request. Withdrawals require a verified KYC account before they can be processed. Once approved, funds are sent to your linked Philippine bank account or e-wallet in PHP. Contact the support team if a withdrawal has been pending longer than expected.

KYC (Know Your Customer) identity verification is a standard requirement for online financial transactions. It confirms your identity, verifies your age (21+), and ensures that withdrawals go to the correct, verified account holder. You'll need to submit a valid Philippine government ID and a selfie to complete the process.

Wait a few minutes — some payment channels have a brief processing delay. If your deposit still hasn't arrived after a reasonable time, contact g63com support via live chat. Have your transaction reference number, the payment method used, the amount in PHP, and the date and time of the transaction ready to share with the team.

g63com covers sports betting (basketball including PBA and NBA, volleyball, boxing, football, esports, and more), live casino (baccarat, roulette, blackjack, and other dealer-hosted tables), slots and slot games, eBingo, and more. All accessible from one account in PHP. Browse the categories through the navigation menu.

No. Your single g63com account and PHP balance work across all sections — sports betting, live casino, slots, slot games, eBingo, and everything else on the platform. There's no need to transfer funds between wallets or maintain separate accounts.

Yes. g63com supports live in-play betting on sports events while they are happening. Odds update in real time. Log in to your account and head to the Sports or Bet section to see available live markets. Note that odds and availability change quickly during live events.

eBingo on g63com runs on a scheduled draw format. Log in, navigate to the Bingo section, and choose a game. Prizes are credited in PHP to your account balance automatically after each draw. eBingo draws are short and run frequently — check the schedule in your account after logging in.

No. All games on g63com — slots, live casino, eBingo, and sports bets — involve financial risk and no outcome is guaranteed. g63com is an entertainment platform. Never treat it as a source of guaranteed income, and only play with money you're comfortable losing. For more information, visit the Responsible Gaming page.

Yes. g63com is fully accessible on smartphones and tablets. You can use the mobile browser on any device, or download the g63com app if available for your operating system. Your account, balance, and bet history sync seamlessly between the app and browser — same login, same experience.

The g63com platform is designed to load efficiently on Philippine mobile connections, including 4G and standard broadband speeds. Live casino streams and live betting boards require a more stable connection for the best experience. If you're on a slower signal, static game categories like slots may be more reliable.

You can access your g63com account from multiple devices — phone, tablet, desktop. Your balance and session data sync across devices. Simultaneous active sessions from different devices may trigger additional verification. If you notice unexpected login activity, change your password and contact support immediately.

g63com offers deposit limits, bet and loss limits, session time reminders, cooling-off periods (24 hours to 7 days), and self-exclusion (30, 90, 180 days, or permanent). These tools are available through your account settings or by contacting the support team. See the full Responsible Gaming page for details.

Contact the g63com support team through live chat and request a self-exclusion. Tell the team how long you want — 30 days, 90 days, 180 days, or permanently. The exclusion is applied quickly and your account will be deactivated for the full period. Permanent self-exclusion cannot be reversed. You can still withdraw your existing PHP balance during the process.

Yes. Deposit limits can be set per day, week, or month from your account settings. Once your limit is reached for the period, no further deposits are processed until it resets. You can lower your limit immediately; increasing a limit requires a review period to take effect, giving you time to reconsider.

Common warning signs include: spending more than planned on a regular basis, feeling irritable when not playing, lying about gaming activity, chasing losses, using gaming as an escape from stress, borrowing money to fund deposits, and neglecting work or family. If any of these feel familiar, visit the Responsible Gaming page and consider using a cooling-off or self-exclusion tool.