g63com Privacy Policy

1 Overview

g63com ("we," "us," "the Platform") operates an online gaming and sports betting platform for players in the Philippines. When you use g63com — whether to place a sports bet, play a slot game, join a live casino table, or manage your account — we collect and process certain personal information to make the platform work securely and correctly.

This Privacy Policy tells you exactly what we collect, why we collect it, who we may share it with, and how long we keep it. It applies to all users of the g63com platform, including registered account holders and visitors who browse without an account.

We do not collect more personal information than is necessary for the purpose stated. We do not sell your personal data to third parties for their marketing use. We do not share your data with anyone except where it is required to operate the platform or where we are legally obligated to do so.

2 Personal Data We Collect

The following categories of personal data are collected during your use of g63com:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required for responsible gaming support purposes and with your explicit knowledge.

3 How We Use Your Data

Your personal data is used only for the following defined purposes:

• Account creation and management — to set up and maintain your g63com account, including login authentication, OTP verification, and password management.
• Identity verification (KYC) — to confirm your identity and age (21+) as required before enabling withdrawals or as part of our account security process.
• Payment processing — to process PHP deposits and withdrawals through your linked Philippine bank account or e-wallet, and to maintain accurate transaction records.
• Platform operation and game delivery — to deliver sports betting, casino games, slots, and eBingo features to your account, and to record bets, wagers, and results accurately.
• Security and fraud prevention — to monitor for unauthorised access, detect suspicious activity, and protect your account from misuse.
• Customer support — to respond to your enquiries, investigate account issues, and provide assistance through the platform's support channels.
• Platform improvement — to analyse usage patterns and improve the g63com platform experience for Filipino players.
• Legal and compliance obligations — to meet any reporting, audit, or data retention requirements applicable to the platform's operation.

We do not use your personal data to run targeted advertising campaigns on third-party platforms, nor do we use it to build marketing profiles for resale.

4 Sharing Your Data

g63com does not sell, rent, or trade your personal data. We may share limited personal information with the following categories of parties, strictly for the purposes described:

• Payment processors and banking partners — Philippine-based payment service providers processing your deposits or withdrawals receive only the data necessary to complete the transaction.
• Identity verification providers — KYC service providers that verify the identity documents you submit during the verification process.
• Technology infrastructure providers — cloud hosting, security monitoring, and platform infrastructure partners who process data on our behalf under confidentiality obligations.
• Legal authorities — where we are legally required to disclose information to a competent authority in response to a lawful request or obligation.

All third parties who process data on behalf of g63com are contractually required to handle that data securely and use it only for the specific purpose for which it was shared.

5 How We Protect Your Data

g63com uses SSL (Secure Socket Layer) encryption across all platform connections. This means data transmitted between your device and the g63com platform — including login credentials, payment details, and account activity — is encrypted in transit.

Account access is protected by password authentication and OTP (one-time password) verification, which is triggered when logging in from a new or unrecognised device. We recommend that all players use a unique, strong password for their g63com account and never share their OTP with anyone.

Internal access to player data within g63com is restricted on a need-to-know basis. Staff handling player data do so under confidentiality obligations. We conduct periodic security reviews of our data handling practices.

No system can guarantee absolute security. If you suspect that your account has been accessed without your authorisation, contact the g63com support team immediately through the in-platform live chat.

6 Cookies and Tracking

The g63com platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and collect usage data that helps us improve the platform experience.

The main categories of cookies used on g63com are:

• Essential cookies — required for the platform to function. These include session tokens that keep you logged in and security cookies that help prevent fraudulent use. These cannot be disabled without breaking core platform features.
• Functional cookies — remember your settings and preferences, such as your preferred language or display options, so you don't have to reset them each session.
• Analytics cookies — collect anonymised data on how players use the platform — which pages are visited, how long sessions last, which features are used. This data helps us improve the platform. No personally identifying information is included in analytics data.

You can manage cookie settings through your browser. Disabling essential cookies will affect your ability to use the g63com platform. Disabling analytics cookies will not affect your gaming experience.

7 Data Retention

g63com retains your personal data for as long as your account is active and for a reasonable period after account closure to meet our legal, financial, and compliance obligations. Specific retention periods vary by data type:

• Account and identity data is retained for the duration of your account and for a period after closure as required by applicable obligations.
• Transaction records — including deposit and withdrawal history and betting records — are retained for the period required for financial record-keeping and dispute resolution purposes.
• Support communications are retained for a reasonable period to allow follow-up on unresolved issues.
• Technical and usage data collected via cookies and session logs is retained for a shorter period consistent with its analytical purpose.

When data is no longer needed and the applicable retention period has passed, it is securely deleted or anonymised so it can no longer be linked to you individually.

8 Your Data Rights

As a player on g63com, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team through the platform's live chat or at [email protected].

• Right to Access

  You can request a copy of the personal data g63com holds about you. We will respond within a reasonable timeframe and provide it in a readable format.

• Right to Correction

  If the personal data we hold about you is inaccurate or incomplete, you can request that it be corrected. Identity corrections may require supporting documentation.

• Right to Deletion

  You can request deletion of your personal data. This right is subject to our legal obligations — we may be required to retain certain records for compliance purposes before deletion can be completed.

• Right to Object to Processing

  You can object to specific uses of your data where you believe we have no legitimate basis for that processing. We will review and respond to all objections.

• Right to Data Portability

  You can request your personal data in a portable, machine-readable format where technically feasible and where the processing is based on your consent or a contract.

9 Minors and Age Restriction

The g63com platform is strictly for persons aged 21 years and above. We do not knowingly collect personal data from individuals under 21. If we become aware that an account was created by or is being used by a person under 21, that account will be suspended immediately and any balance will be subject to review.

If you believe a minor has accessed or created an account on g63com, please contact our support team immediately so we can take appropriate action.

10 Changes to This Policy

g63com may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When we make material changes, the updated Policy will be posted on this page with a revised date.

We encourage you to review this Policy periodically. Your continued use of the g63com platform after any update constitutes your acceptance of the revised Privacy Policy. If you have questions about any changes, our support team is available 24/7 through the platform's live chat.

11 Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the personal data g63com holds about you, you can reach us through the following channels:

For responsible gaming concerns specifically, visit the Responsible Gaming page for dedicated tools and resources beyond the scope of this Privacy Policy.